Interesting post and comments about ChaCha. The next generation of search won't come through cheap labor, in my opinion.
I believe the next revolution of search will come through contextual/behavioral "lenses", where I can influence my keyword search by indicating attributes of the people for whom the results were most relevant. An example is searching for "hotels in paris", which today gives you WAY too much info. It'd be better if I could search the web for "hotels in paris" and filter it by behavioral and/or demographic attribute: "party, facebook, female, age 20-26" vs. "retirement, vacation, social security, family, age 50-59".
Today's versions of social search just won't work, because they're requiring active participation (manual votes of some sort) -- the masses are too lazy to vote. The "social search" that will work won't require any user action at all -- users contribute merely by browsing the web and publishing content, just as they normally do.
Actually, ChaCha would get me excited and work extremely well if each chat recipient received an immediate and full profile of each user requesting assistance. That data would provide immense value to the knowledgebase they're trying to accumulate.
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